- How long does it take to process my order?
Orders are usually processed and shipped within 1-2 business days.
- How long does domestic shipping take?
Domestic delivery generally takes 3-7 business days, depending on the logistics situation.
- How long does international shipping take?
International shipping usually takes 7-15 business days, which may be affected by cross-border transportation and customs clearance processes.
- Can I modify my order information?
If you need to modify your shipping address or order details, please contact us as soon as possible after placing your order. If the order has already entered the shipping process, it may not be possible to modify it.
- Can I return the product if I am not satisfied with it?
Yes, you can submit a return request within 30 days of receiving the product. Please refer to the return policy page on this website for specific procedures.
- Does the product come with maintenance or after-sales assistance?
This website provides basic after-sales consultation. If you encounter any quality or usage issues, please feel free to contact us, and we will do our best to assist you.
- How long will it take to receive a response from customer service?
We usually reply to your emails or inquiries within 24 hours (this may be longer on holidays).
- Is logistics tracking available?
Yes, most orders will be provided with a tracking number after shipment (if applicable), allowing you to view the delivery progress in real time.
- How can I ensure the security of my information?
The website uses SSL encryption technology to protect your data transmission, along with multiple security measures to prevent unauthorized access.
- What if the goods are damaged in transit?
If the goods you receive are damaged, please contact us immediately and provide photos. We will assist you with replacement or return processing.